By using Ashley's Fresh Fold services, you agree to the term and conditions, along with the fact that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.

DAMAGED LAUNDRY
We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we will no have time to check your pockets to see if you have left anything in them. Therefore, we will not be held responsible if something left in your laundry (like lip gloss, chewing gum, or a pen, Etc..) causes any damage. So please check clothing for these and personal items before handing it over to be laundered.
All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we will not be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.
Cleaning and drying laundry also creates other risks. As stated earlier, we do not individually examine every garment prior to placing it in the laundry. Therefore, if something is “dry-clean only,” or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.
Lastly all clothing are washed together as our standard procedure. If you prefer, and notify us ahead of time, your items can be washed separately. BUT MUST BE SEPARATED BY THE CUSTOMER, BEFORE PICK-UP.
If your clothing is stained or heavily soiled, it will be washed in a standard wash cycle. Unfortunately we are not offering stain removal at this time

PICK-UP AND DELIVERY SCHEDULING
Ashley's fresh fold provides pick-up and delivery service though out areas of the Bronx. We will do our best to pick-up your laundry at the agreed upon time and location. However sometimes things beyond our control can cause delays. We don’t want to be late however we can’t be held accountable if we are late for unforeseen circumstances. Such as traffic delays, accidents, poor weather conditions or a sick employee. Also we hope that you will strive to be on-time for our pick-ups and deliveries as well. Please be aware that laundry WILL NOT be held after delivery attempt has failed. We do not have a storage for unclaimed laundry. Therefore any failed delivery attempt will be returned to initial pick-up location

NO SHOW
A No Show is when we show up to your door, but you and your laundry aren’t around. In the case of a No Show, we reserve the right to charge a $10 dollar No Show fee. Keep in mind, there’s no fee if you cancel or reschedule 2 hours before the start of your pick-up or delivery time.